How to complete biometric registration of SIM on your phone without going to MTN Service Centres

You have been allowed to complete the biometric registration of your sim cards without risking going and joining a long queue at the various registration centers.

MTN Ghana deployed this ‘Self Service System’ to help customers complete the registration at the comfort of their homes.

At this moment, you should have linked your SIM card (s) already to your Ghana Card. If you have not done that, dial *400# to link your Ghana Card to your SIM Card.

With that done, these are the steps to follow to complete the biometric registration of your SIM Card(s) on your phone

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Take a picture of the front page of your Ghana Card or scan it.

Hold your Ghana Card and take a picture of it with your face visible in an image file.

Click on the following link:

Input your mobile phone number

You will receive a one-time passcode to your phone number (O.T.P)

Input the OTP received from MTN into the registration portal and continue.

It will be validated and you will be directed to the records page, where your personal information will be available.

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Fill in all of your information and upload the Ghana Card and the image of you holding your Ghana Card in the appropriate fields.

  1. Once all of the fields have been completed, click Submit to complete the process.

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Nana Wan

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